Where are your resources going?  In today’s economy, are you worried where the money is coming from and going to?  Midwest Data’s service bureau solution is both affordable and cost effective for the independent service provider.  Our system is built on your philosophies and needs and continues to evolve on these same principles. 

Our system gives you all the advantages of an in-house system without the huge investment and concern of maintaining an in-house solution.

 Billing Solution

Midwest Data’s Billing Solution is divided into four elements:

Within these four elements, you receive the functionality you need.  CSR’s will enjoy the user-friendly screens and the ease of use.  OM’s will use the functionality of reports, integration, and the benefits of the plant/trouble system.  GM’s are sure to like the price!  Midwest Data’s solution is effective and affordable.

Customer Care and Billing System

The Customer Care and Billing System includes the following subsystems

Each menu is a culmination of easy to use screens.  Because our system is fully integrated and interfaced with industry companies, there is only one point of entry.  This saves time, money, and valuable resources.  The emulation software will allow you to have more than one session open at a time.  This will assist you in those urgent calls from customers.  You can easily maneuver within the system to get where you need to be without the risk of losing unsaved data.   

Our enhanced messaging allows you to change your messages and select which customers receive which message based on pre-determined criteria.  This is an exceptional tool for your marketing team. 

Plant/Trouble System

The Plant/Trouble System contains:

Plant Records

The Plant Records System provides access to plant information through location, telephone number, name, and six other user defined query fields.  In addition, each telephone company defines an additional eight fields of data for inquiry and reporting purposes.  Plant fields are defined and formatted by your company.  Plant reports are user defined and compiled by using any or all of the Plant Query and Reporting fields. In addition, the subscriber’s service and equipment (Class of Service) is available through inquiry or in report form. Specific ranges of data can be selected and data may be sorted by cable pair, cable route, terminal, pedestal loop, location, telephone number, customer name, or any other fields defined by your office to generate reports.  This functionality enables plant departments to pull data in useable formats, such as: locating all available cable pairs on a specific cable route or viewing plant comments by customer name alphabetically or telephone number numerically for special instructions.

Trouble Reporting

The Trouble Reporting System is a module that allows user-defined trouble codes and data entry to produce trouble tickets, tracking and reporting. When tickets are entered, the system accesses the billing and plant files for customer data to populate the trouble ticket.  To complete a ticket, user-defined cause and found codes are utilized.  Trouble tickets include customer name, location, billing address, account status, user-defined plant fields, COS codes and descriptions, the type of trouble reported as well as the last five trouble tickets reported for this number.  All completed tickets are written to a history file for inquiry and reporting purposes.  A series of trouble reports are available.

Miscellaneous Listings

Miscellaneous Listings offers several listing/ reporting options:

Capital Credits

Midwest Data’s Capital Credits System provides absolute accountability for Cooperatives offering refunds to company patrons, as well as estate refunds.

The system is complete with:

Capital Credits comes along with a full set of reports.  Additionally, Maintenance is performed on-line, so changes are visible immediately. 

Midwest Data’s System provides significant flexibility. Data can be viewed in various ways.  Both the Collection File Summary and Maintenance are separated into two categories: Current Year and Previous Year data.

The Midwest Data Capital Credits System is divided into five main elements:

Through the use of tables, rates and messages are user defined and offer the ability to revise whenever necessary from your office.  Tables for Rates to Update MOU to Patronage Dollars, Allocation Rates, Messages for Allocation Tags, and Check Stubs are edited at your convenience.

FOR A FULL DEMO OF OUR BILLING SYSTEM CONTACT OUR SALES DEPARTMENT sales@mwd-inc.com

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